Privacy Policy

Effective date: 23 July 2025

Clearwater Agency ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, https://clearwateragency.com.au/

1. Information We Collect

We collect information to improve your experience and deliver relevant services, including:

  • Usage Data: Collected via Google Analytics and Hotjar (e.g., device type, pages visited, time spent on site, scroll activity, IP address).
  • Voluntary Information: Data you provide through contact forms (e.g., name, email, company, message content).
  • Submission Metadata: Information like browser type and referral source.

2. How We Collect Information

We use third-party tools and technologies, including cookies:

  • Google Analytics: Tracks usage patterns and site performance.
  • Hotjar: Offers session recordings, heatmaps, and feedback tools.
  • Contact Forms: Built on Webflow. Submitted data is routed via Microsoft or Gmail and stored in CRM systems (e.g., Hubspot, Accelo).'

3. How We Use Your Information

Collected data helps us:

  • Analyse and improve website performance and user experience
  • Respond to enquiries and provide requested information
  • Run remarketing campaigns on Google and social media
  • Measure effectiveness of our digital marketing efforts

4. Sharing and Disclosure

We do not sell your personal data. We may share it with trusted service providers who support our operations:

  • CRM & Project Management Tools: Hubspot, Accelo
  • Website Platform: Webflow
  • Analytics & Ad Services: Google, Meta, LinkedIn
  • Email Providers: Microsoft Outlook, Gmail

5. Data Storage and Security

Your data is stored securely via cloud infrastructure provided by our partners. We follow industry-standard practices to protect your data from unauthorized access, alteration, or disclosure.]

6. International Data Transfers

Because we use global service providers, your data may be processed or stored outside Australia. Where this occurs, we ensure appropriate data protection safeguards are in place.

7. Your Rights and Choices

While we do not currently offer a cookie consent banner or privacy dashboard, you may:

  • Opt out of Google Analytics via browser add-ons
  • Manage ad preferences on platforms like Google, Facebook, and LinkedIn
  • Contact us to access, correct, or delete your data via:hello@clearwateragency.com.au

8. Children’s Data

Our services are not intended for individuals under 18 years old. We do not knowingly collect data from children. If we discover such data, it will be deleted promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date.

10. Contact Us

If you have any questions or concerns about your personal data or this Privacy Policy, please contact us at:

Clearwater Agency
Level 6/19 William St
Cremorne VIC 3121
Australia
📧 Email: hello@clearwateragency.com.au